Return Policy

Returns, Exchanges, and Quality Guarantee

All products purchased from a Retail Partner must be returned directly to that retailer in accordance with their specific return policy.

Quality control is our priority. If your order arrives damaged or incorrect:

72-Hour Window: You must contact CoyoteVest within 72 hours of receipt.
Documentation: Customers must provide photos/documentation for both Domestic and International orders.
Resolution: Once the defect is verified (and the product is confirmed unused), we will provide a return label and exchange the item at no additional cost.
Note on Misuse: We cannot accept items damaged through improper use or "surprise attacks." Our products are for intervention; they are not indestructible.

Items may be returned or exchanged within 30 days of the shipping date, provided they are in new, original condition.

Cleanliness: Items must be free of dirt and pet hair. Use a lint brush or tape before returning.
Cleaning Fee: A minimum $5 fee applies if the vest requires hair removal.
No Modifications: Products with cut waist straps or permanent modifications are ineligible for return.
Packaging: All items must be returned in the original box to avoid damage.

Scenario	Policy Detail
With $1.98 re:do Protection	Return/Exchange shipping label is FREE through our portal.
Without re:do Protection	Customer is responsible for return shipping costs.
Cash Refunds	Original shipping charges are non-refundable. If the order had "Free Shipping," the actual shipping cost will be deducted from your refund.
Installment Payments	Shop Pay/AfterPay orders incur a 6% processing fee.
Damaged Returns	We reserve the right to reduce refunds by up to 100% for items returned dirty, hairy, or poorly packed.

All requests are handled via our Redo Account Center.

Log In: Use your original order email or order number.
Select Items: Choose the items and the reason for the return.
Approval: Once submitted, you will receive an approval or denial notification.
Exchanges: Our system currently only allows even exchanges (same product, different size/color). To switch to a different product, please return for Store Credit and place a new order.

Click here to get started: Redo Link

Store Credit/Gift Cards: Processed immediately after the item is received and inspected.
Cash Refunds: Can take up to 10 business days to process.

Counterfeit Labels: Per USPS policy (11/2023), packages with invalid or previously refunded labels will be confiscated and discarded.
Validity: All labels must be used within 30 days of purchase.
Self-Shipping: If using your own carrier, you must use tracking and insurance.

Ship to:

CoyoteVest Returns Dept.

9985 Businesspark Avenue, Suite B

San Diego, CA 92131