Customer Service / Returns
CoyoteVest wants you to be thrilled with your new purchase and Customer satisfaction is our top priority!
If you need to return an item, we're here to help. Please review our policies regarding returns, exchanges, and damaged items.
To return an item, please use our *RMA (Domestic use only). To help our customers with returns we are offering a fast and easy return process. Simply check the items you are returning and print out a prepaid shipping label (CoyoteVest collects the prepaid shipping charge from the return) that can be used to return items in the original box. Please package your return as per our return policy, as shown in the video below. Once we receive your package we will inspect and refund according to our return policy, minus the shipping charges paid by CoyoteVest.
*Returning without the RMA (past the 3 week period) or International returns, our address is: CoyoteVest, 9985 Businesspark Ave., Suite B San Diego, CA 92131
It's really important that you repackage your CoyoteVest Pet Body Armor properly to avoid damage and ensure a full refund. Please use the same box that your merchandise was received in. Please remove the spikes from the vest and then roll the vest lightly from the top to bottom. Place all the collar and back spikes in the box and lay flat. If you are also returning CoyoteWhiskers, and they have already been assembled, please remove the nylon strands from the cups and place everything back in a plastic bag and lay flat in the bottom of the box.
Please be careful with your packaging as we want our next furry friend to have a nice new vest to wear!